Bookmarks

Contents (scroll down to…)

Service Design
Behavioural psychology
Product
UI and Design
Agile / Methodologies
Blogs
Miscellaneous
Teaching

Service Design

Systemic Design Toolkit https://www.systemicdesigntoolkit.org/

UK Gov Digital

Service Manual https://www.gov.uk/service-manual
Design Principles: https://www.gov.uk/guidance/government-design-principles
- Origins (Ben Terret) https://www.dezeen.com/2012/09/20/ben-terrett-on-digital-design-for-government-websites/
- Origins (GDS) https://gds.blog.gov.uk/2012/04/03/introducing-the-design-principles-alpha-for-gds/
- Home Office posters https://github.com/UKHomeOffice/posters/issues/107
Design System: https://design-system.service.gov.uk/get-started/ A great resource for design patterns like forms, how to organise information etc.
Service Standards: https://www.gov.uk/service-manual/service-standard The rules on how to build good services - also has lots of good advice.

User Research training

UK Gov algorithmic transparency standard Algorithmic Transparency Standard - GOV.UK

Coop (UK)

Lots of ex-UK government folks went and set up a digital department at coop so this is like an evolution of the UK government stuff, but more relevant to the private sector.

Design System: https://coop-design-system.herokuapp.com//
Design Principles: https://coop-design-system.herokuapp.com/principles.html
User Research Principles: https://coop-design-system.herokuapp.com/user-research-principles.html

Other

UX Collective: https://uxdesign.cc/ A group of UXers working together and blogging on medium.
This is Service Design Doing methods: https://www.thisisservicedesigndoing.com/methods A free online toolkit of service design methods, nicely arranged around the double diamond.
InteractionDesign.org https://www.interaction-design.org/literature Some very detailed guides and shorter articles and blogs on interaction design and research. There is a very comprehensive book here that describes some of the theoretical elements to interaction design.
What is Service Design What is Service Design? by Sarah Drummond; Bootcamp
Definition of the Service Design role: A space for Service design
Systemic Design Framework Developing our new Systemic Design Framework; by Cat Drew; Design Council; Medium
The limitations of User Centred Design Camera Obscura: Beyond the lens of user-centered design; by Alexis Lloyd; Medium
Amy Everett https://sites.google.com/view/ux-resource-library/

Methods

Planning & Recruitment

User Interviews research plan guide How to Create a User Research Plan Template
Research Panels: Caroline Jarrett guidance on… https://www.effortmark.co.uk/seven-questions-about-user-research-panels/ (older blogppost (7 Questions About User-Research Panels :: UXmatters)
How to reshape projects - Kate Tarling: YouTube
Incentive calculator in $ The UX Research Incentive Calculato; User Interviews Copy

Discover // Discovery I // Generate & Explore

GDS Academy User Research training - John Waterworth Läs mer om Google Drive – en plats för alla dina filer
Hall Test: Hall Tests; Market Research Glossary
Paper studios research patterns The Paper user research pattern library - Paper
Card sorting https://www.effortmark.co.uk/streamline-your-card-sorts/
Survey design - open-ended questions Pitfalls of survey design: Too many open-ended responses; by Stacie Sheldon; Bootcamp
The importance of quantitative methods Young UX researchers: overcome your fear of numbers to stay relevant; by Konstantin Escher; UX Collective
Critical Incident Technique Critical Incident Technique - Wikipedia
Research Heresies - Will Myddleton Research heresies — Myddelton
Discussion guides - User Interviews Consent Forms for UX Research

Define // Discovery II // Synthesis, Analysis & Communication

Jobs to be done: https://strategyn.com/customer-centered-innovation-map/
Rainbow synthesis The rainbow sheet: a visual method for research analysis; by Zoraida Cabrera-Mieles; UX Collective
User research analysis at Heritage Fund How we do user research analysis at the Heritage Fund; by Jo Arthur; Doing Service Design at the National Lottery Heritage Fund; Medium
Ecosystem entity portrait Evolving User Research in the Age of Platforms & Ecosystems; by Simone Cicero; Stories of Platform Design
Full stack service design Full Stack Service Design – Sarah Drummond
Tips on presenting user research findings - John Waterworth Tips for presenting user research at show and tell - User research in government
Service Blueprints Using service blueprinting as a team to get unstuck - Paper

Develop // Alpha // Prototyping

User Story Mapping
- Jeff Patton Story Mapping Slides – Help your organization focus on successful outcomes
- Jeff Patton quick guide pdf http://www.jpattonassociates.com/wp-content/uploads/2015/03/story_mapping.pdf
- Part I Story Mapping — Part 1. UX Knowledge Base Sketch #70; by Krisztina Szerovay; UX Knowledge Base Sketch
- Part II Story Mapping — Part 2. UX Knowledge Base Sketch #71; by Krisztina Szerovay; UX Knowledge Base Sketch
Effectiveness > Efficiency: https://userresearch.blog.gov.uk/2017/04/18/why-we-care-more-about-effectiveness-than-efficiency-or-satisfaction/
Prototyping a digital from on paper https://www.effortmark.co.uk/how-to-prototype-a-digital-form-on-paper/
Stockholm parents develop their own platform These Parents Built a School App. Then the City Called the Cops; WIRED
Designing comparative evaluations https://www.effortmark.co.uk/designing-comparative-evaluations/
Prototyping for dummies: Very UK Gov focused Prototyping for dummies - Speaker Deck
Measuring user experiences - Effectiveness / Efficiency / Satisfaction Measuring user experiences — an interview with Toby Yakubu-Sam; by Wendy Ingram; BT’s Design Team; Medium
Using hypotheses - John Waterworth: Interaction 20 talk - Using hypotheses to hold together your learning…

Deliver // Beta // Build, Release, Maintain & Improve

What happens when your service goes live: The quick and the dead, or 6 things that change when your service goes live – Matt Edgar writes here
Atomic commits: https://tekin.co.uk/2021/01/how-atomic-commits-make-you-a-better-coder

Accessibility

Making powerpoint accessible Accessible PowerPoint presentations · GitHub
Publishing accessible web content Planning, creating and publishing accessible website content - GCS
Paper Studios accessibility questions Asking about accessibility needs - Google Docs
Disability inclusion in post disaster planning Ensuring an equitable recovery: Disability inclusion in post-disaster planning

Behavioural psychology

Cognitive biases https://en.wikipedia.org/wiki/List_of_cognitive_biases

Psychology of UR https://medium.com/@userfocus/the-user-researchers-field-guide-to-psychology-839441f40199

Workshops

The anti-problems The Anti-Problem - Gamestorming

Product

Product market fit https://www.sequoiacap.com/article/pmf-framework/
Impact Mapping https://www.impactmapping.org/
MVP YouTube
Stakeholder Mapping: https://www.stakeholdermap.com/stakeholder-analysis.html
Stakeholder toolkit Ensuring Effective Stakeholder Engagement - GCS
ICE
- https://hygger.io/blog/ice-method-helps-choose-better-product-features/
- https://blog.growthhackers.com/the-practical-advantage-of-the-ice-score-as-a-test-prioritization-framework-cdd5f0808d64
OKRs https://medium.com/startup-tools/okrs-5afdc298bc28
Now/Next/Later Roadmaps https://medium.com/@noah_weiss/now-next-later-roadmaps-without-the-drudgery-1cfe65656645
Vision
- https://www.prodpad.com/blog/product-vision-template/
- https://www.scrum.org/resources/blog/10-tips-product-owners-product-vision
- https://www.romanpichler.com/blog/the-product-vision-board/
Planning https://www.gov.uk/service-manual/agile-delivery/planning-agile#how-to-make-an-agile-plan

UI and Design

Methods

Animation https://uxdesign.cc/the-ultimate-guide-to-proper-use-of-animation-in-ux-10bd98614fa9
Personalisation Artwork Personalization at Netflix; by Netflix Technology Blog; Netflix TechBlog
Nuuday https://1508.design/nuuday-logo/
Apple Human Interface Design 10 Insights from Apple’s Human Interface Design Guidelines; by Danny Sapio; UX Collective
Dark ages of the web: https://pavellaptev.github.io/web-dark-ages/
UX of lego interface panels The UX of LEGO Interface Panels – George Cave
Prioritising quality over speed in design systems https://amyhupe.co.uk/articles/design-systems-quality-over-speed/
Complement and Network effects cdixon; Non-linearity of technology adoption
Three things product teams need from designers https://apolitical.co/solution-articles/en/three-things-product-teams-need-from-designers
NN Testing visual design How to Test Visual Design
Onboarding paywall design How To Increase Trial Conversions by 23% (Ethically)
Questions:
- Question Protocol - Caroline Jarrett: The Question Protocol: How to Make Sure Every Form Field Is Necessary :: UXmatters
- GDS Design System Question design Question pages – GOV.UK Design System
- US Health Care Structuring a complex eligibility form for HealthCare.gov; by Sawyer Hollenshead; Nava PBC
Air BnB Airbnb Design – A behind-the-scenes look at our design culture, process, learnings, and storytelling. Inspired by work, travel, and the creatives we serendipitously meet along the way.

Inspiration

Examples

Nice use of illustrations and animation Infographic for Carnegie Europe – Pomona Pictures
Air BnB design page Tyrus

Libraries

Mobb.in
Godly Godly — The Best Web Design Inspiration
The component gallery https://component.gallery

Design systems

UK Gov Home – GOV.UK Design System
- Components - reusable parts of the user interface that have been made to support a variety of applications Components – GOV.UK Design System
- Patterns - best practice design solutions for specific user-focused tasks and page types Patterns – GOV.UK Design System
Material design - google’s open source design system Material Design
Human interface guidelines - guidance and best practices for any Apple platform Human Interface Guidelines - Human Interface Guidelines - Design - Apple Developer
Fluent design system - Microsoft open source design system Microsoft Design
YouSee DNA: https://dna.yousee.dk/ YouSee’s very own design system.
IBM Carbon Design https://www.carbondesignsystem.com/
Decathlon https://www.decathlon.design/726f8c765/p/71b8e3-decathlon-design-system
Co-op design system – Co-op Digital Blog
Shopify Polaris Shopify Polaris
Mailchimp Color; Mailchimp
Audi UI Introduction
Salesforce Lightning Design System
Workbench Welcome; Workbench by Gusto

Agile / Methodologies

JIRA workflows https://confluence.atlassian.com/jiracorecloud/how-do-i-build-the-workflow-i-want-765593066.html Spotify https://www.growly.io/spotify-engineering-model-with-squads-tribes-chapters-and-guilds/ Basecamp:

Pitch: Making a move a move
https://m.signalvnoise.com/how-we-structure-our-work-and-teams-at-basecamp/

Why Agile isn’t working: https://medium.com/hackernoon/why-isnt-agile-working-d7127af1c552 Agile Delivery manager: https://emilywebber.co.uk/what-is-an-agile-delivery-manager/

Retros

http://retrospectivewiki.org/index.php?title=Retrospective_Plans https://tastycupcakes.org/2012/10/thirty-five/ http://thiagi.net/archive/www/pfp/IE4H/march2008.html#Framegame

Scrum

https://www.scrum.org/resources/scrum-glossary https://www.scrumguides.org/scrum-guide.html No Estimates: https://www.youtube.com/watch?v=QVBlnCTu9Ms Spikes Agile Spike, who should enter it, and how to word it? - LeadingAgile UX & Scrum https://medium.com/swlh/5-rules-for-integrating-ux-with-agile-scrum-b048babb9a89

Blogs

Mark Dalgarno https://medium.com/@markdalgarno
Emily Webber Emily Webber - A blog about agile, lean, people and things
Ben Terret Noisy Decent Graphics
Coop digital https://digitalblog.coop.co.uk/
Caroline Jarrett https://www.effortmark.co.uk/design/
Will Myddleton https://www.myddelton.co.uk/blog/research-heresies

Misc

Edward Tufte (Challenger disaster) https://www.edwardtufte.com/bboard/q-and-a-fetch-msg?msg_id=0001yB Radiate intent: https://medium.com/@ElizAyer/dont-ask-forgiveness-radiate-intent-d36fd22393a3

Teaching

https://lifehacker.com/six-things-you-should-know-about-how-your-brain-learns-1773183447